OnTrac Review
9.3
Based on 16 reviews
  • 1
  • 0
  • 1
  • 0
  • 14
Unreliable track
Unreliable track

Delivery time is NEVER on schedule. Shipment is unprocessed and sit in the local facility and waited to be delivered for several days. Until customer has to contact the shipper to request the status. Then shipment is delivered, if not, it's still at the processing center for unknown reason

2021-12-31 20:52:51

Reply

Reply Unreliable track

Unreliable track

ZERO star

2021-12-31 20:57:32

Reply
Horrible
James

Decided they didnt want to get through the gate to my community so just marked it delivered

2021-11-12 05:50:19

Reply

Reply James

em

checks out, they suck

2021-12-08 03:30:13

Reply
None
Elle

First my package was”late” then “missing”. I (yes, ME) had to contact the vendor to resend my item. It is now due today, 9/09 “by end of day”. Let’s see what happens. UPS and FEDEX are so much better! Why any vendor uses this company (the delivery people use their own cars!) is crazy.

2021-09-10 00:13:08

Reply

Reply Elle

em

btw you gave this company five stars and they don't deserve it

2021-12-08 03:30:44

Reply

Reply em

Tammie

Sadly, I am seeing a lot of 5 star bad reviews. One star = bad

2021-12-16 23:01:45

Reply
It was even faster than expected.
JOYCE

It was even faster than expected. Super !

2018-11-26 09:50:52

Reply

Reply JOYCE

Joyce

You lie

2020-10-27 20:37:30

Reply

Reply JOYCE

Joyce

You lie

2020-10-27 20:37:30

Reply

Reply JOYCE

JOYCE 2

YOU LIE

2021-12-08 03:30:59

Reply
a reliable courier
Aali

it offers great service and delivered on time

2017-05-20 09:28:57

Reply

Reply Aali

Joca

Maybe in 2017, but not in 2020!

2020-12-31 21:09:31

Reply

Reply Joca

Meg

Nah, it\'s always been bad.... my packages in 2018 either never showed up or were left out in the snow rather than the mail room :(

2021-02-10 03:42:08

Reply

Reply Meg

em

girl same. They suck

2021-12-08 03:31:17

Reply
They perform well so far!
Amelia

They have a user friendly interface and multiple delivery services to choose. I can always select one that best suit my needs. So far so good.

2017-04-20 08:01:21

Reply
Click to review
Zero star
Edward

Terrible company. I will never ever use OnTrac. Lost 4 of my packages in 3 weeks. Enough said.

2021-12-14 14:43:09

Reply
Terrible service
Taylor

I dread every time I see one of my packages is being shipped through OnTrac. And it seems like more and more businesses are switching to them as their carrier. WHY!? I have placed three orders from Separate companies in the past month, and EVERY ONE of the packages has been delayed and rescheduled for the next business day. My original commitment date was 9/15, and here we are 10/1, still nothing delivered. Their is friendly enough, but offer no real help in getting answers to when packages will actually be delivered. My packages sit in their warehouse just 15 minutes from my address, but yet they are being held. Also back in August they "lost" a PS5 that my husband purchased. Sounds like an employee stole it if you ask me. Shady company all together. I wish businesses would start to realize this.

2021-10-01 22:08:22

Reply

Reply Taylor

Terrible

Five stars!

2021-11-14 16:09:07

Reply

Reply Terrible

Tammie

Sorry, duh...I replied to my own comment above and not to Taylor's. Horrible review = one star, not five. Yet if you read the review you can still tell the customer is not happy with OnTrac.

2021-12-16 23:11:18

Reply

Reply Taylor

Tammie Mc.

Agree! If a company uses OnTrac I will look to order from another company. OnTrac is horrible.

2021-12-16 22:55:46

Reply

Reply Tammie Mc.

Tammie

Note: you made in error on the stars given. Should have been a one star review. I think the order the stars are in is tricking up people. One star = bad.

2021-12-16 23:00:32

Reply
Drivers not reading delivery instructions.
frustrated-Salem Oregon

Simple request to put packages in specific location has stopped being done. Problem started with deliveries March 2020.

2020-03-10 22:07:22

Reply
Good management.
Wingate

Package arrived within a very short time. Apparently, it has a very good management to perform this.

2017-05-23 03:39:45

Reply
On time
Gregary

Come as promised with courteous driver and intact package. Perfect!

2017-05-06 07:28:49

Reply
Just Really Bad
Lauren

Every single thing that I have ordered that has been shipped by OnTrac has arrived late. One time I had a book shipped to me by them and it got stuck a mile south of me in Fife for two whole weeks. I now know to expect packages from them to at least be a week late. Really annoying when I pay extra for two day shipping to have the package arrive a week late. I wish companies would stop using them for shipping because they are so bad

2021-12-14 22:50:17

Reply

Reply Lauren

S

then why 5 stars?!?

2022-01-13 03:31:55

Reply
UNRESPONSIVE
peter

these people must be deaf or just don't care. Terrible. Like another reviewer I dread if ONTRAC is delivering, I have repeatedly told them to please deliver items on my porch like UPS and Fedex do. Instead they leave expensive items at a gatepost down by a public road. Just last week a $100 item was stolen and today the replacement arrived at the same spot soaking in the rain.

2021-11-06 01:45:21

Reply
Misplaced in Fife
Gloria

OMG!!! They first said that a carrier attempted to deliver my package (had to be after 9:30pm) but the representative said there was no record of that even though I got an email stating this. My package was then marked as “missing” and I was told by the second Customer Service representative that OnTrac had 8 days to “find” the package before it was classified as “lost”. Let me say up front that the representatives were very polite and friendly even after I mentioned contacting the Better Business Bureau. I was actually thanked for not swearing/cussing by one representative. I don’t understand how this company can stay in business. I know that I will NEVER order anything again where OnTrac is listed as the delivery company. I did eventually get my package right before it was to be classified as “lost”.

2021-08-29 01:29:37

Reply

Reply Gloria

Tammie

Agree that OnTrac is horrible, yet you should have given only one star NOT five. One star = bad

2021-12-16 23:02:49

Reply
Helpful
Allen

Have a helpful tracking system

2017-05-23 09:41:51

Reply
Friendly and nice service of staff
Sunny

I need to sent a package to a place, the package was very heavy for me to get the express company, I ask staff for help and the staff help

2017-05-20 08:48:49

Reply

Reply Sunny

em

hmmmm drop the name of who helped you because LITERALLY EVERYONE I'VE TALKED TO IS THE WORST. This company ought to be banned from existence.

2021-12-08 03:32:27

Reply
1

Contact Us

First Name*

Last Name*

Company Name*

Job Title*

Company Email*

Country*

Phone

Topic*

Message

By submitting this form, I confirm that I agree to the collection and processing of personal data by TrackingMore, as further described in the Privacy Policy