This company is absolute crap. Don’t expect to receive any package from them in a timely matter.. or at all. They suck 100\%. I wish there was a 0 star option
Delivery time is NEVER on schedule. Shipment is unprocessed and sit in the local facility and waited to be delivered for several days. Until customer has to contact the shipper to request the status. Then shipment is delivered, if not, it's still at the processing center for unknown reason
Every single thing that I have ordered that has been shipped by OnTrac has arrived late. One time I had a book shipped to me by them and it got stuck a mile south of me in Fife for two whole weeks. I now know to expect packages from them to at least be a week late. Really annoying when I pay extra for two day shipping to have the package arrive a week late. I wish companies would stop using them for shipping because they are so bad
Terrible company. I will never ever use OnTrac. Lost 4 of my packages in 3 weeks. Enough said.
Decided they didnt want to get through the gate to my community so just marked it delivered
these people must be deaf or just don't care. Terrible. Like another reviewer I dread if ONTRAC is delivering, I have repeatedly told them to please deliver items on my porch like UPS and Fedex do. Instead they leave expensive items at a gatepost down by a public road. Just last week a $100 item was stolen and today the replacement arrived at the same spot soaking in the rain.
I dread every time I see one of my packages is being shipped through OnTrac. And it seems like more and more businesses are switching to them as their carrier. WHY!? I have placed three orders from Separate companies in the past month, and EVERY ONE of the packages has been delayed and rescheduled for the next business day. My original commitment date was 9/15, and here we are 10/1, still nothing delivered. Their is friendly enough, but offer no real help in getting answers to when packages will actually be delivered. My packages sit in their warehouse just 15 minutes from my address, but yet they are being held. Also back in August they "lost" a PS5 that my husband purchased. Sounds like an employee stole it if you ask me. Shady company all together. I wish businesses would start to realize this.
First my package was”late” then “missing”. I (yes, ME) had to contact the vendor to resend my item. It is now due today, 9/09 “by end of day”. Let’s see what happens. UPS and FEDEX are so much better! Why any vendor uses this company (the delivery people use their own cars!) is crazy.
OMG!!! They first said that a carrier attempted to deliver my package (had to be after 9:30pm) but the representative said there was no record of that even though I got an email stating this. My package was then marked as “missing” and I was told by the second Customer Service representative that OnTrac had 8 days to “find” the package before it was classified as “lost”. Let me say up front that the representatives were very polite and friendly even after I mentioned contacting the Better Business Bureau. I was actually thanked for not swearing/cussing by one representative. I don’t understand how this company can stay in business. I know that I will NEVER order anything again where OnTrac is listed as the delivery company. I did eventually get my package right before it was to be classified as “lost”.
Simple request to put packages in specific location has stopped being done. Problem started with deliveries March 2020.
good. I received my order quickly. Hoping for more transactions with you soon.
good. No complaints so far unlike for other couriers. Their staff is well coordinated and very cooperative.
It was even faster than expected. Super !
Have a helpful tracking system
Package arrived within a very short time. Apparently, it has a very good management to perform this.
it offers great service and delivered on time
I need to sent a package to a place, the package was very heavy for me to get the express company, I ask staff for help and the staff help
Come as promised with courteous driver and intact package. Perfect!
They have a user friendly interface and multiple delivery services to choose. I can always select one that best suit my needs. So far so good.