OnTrac Tracking

+1 800 334 5000 https://www.ontrac.com/index.asp ontrac ★ ★ ☆ ☆ ☆

Try: D10012653888695

Average transit time

1-7days

7-15days

>15days

My package status is "Not Found"？
◆ Description
• "Not found" means there is no information for the tracking number.
◆ Reason & Action
• You package hasn't been accepted by the courier, which usually happens shortly after the package has been shipped.
• The carrier hasn't scanned and entered your package tracking info into its system yet.
• There is an error in our tracking system.
◆ What to do?
• Reach out to your seller or shipper for further details.
• Wait for 1-2 days after package taken by courier.
• Track the trakcing number on the courier official website.
My package has no update for long?
◆ Description
Global Registered Airmail/ePacket tracking shows that most orders come within 3o days. Following elements may
cause no updates of your package.
◆ Possible reason
• It’s just not as fast as you expect.
Different from domestic shipping, most international shipping is slower due to the customs procedure and airline arrangement.
If the sender chooses some quite slow couriers like China Post, it may take time for its arrival and a little shipment information may be updated.
• Your package is probably between the points.
On the transit, your Shipment is only being scanned on given points during the transport. Tracking information
will not be updated until the package arrives next points.
◆ What to do?
• It may don't have any updates on the internet, but actually your package is still on the move, just be
patient and track your package a few days later.
• Request your courier or shipping company to check the status of your package.
My package status is "Exception"？
◆ Description
• "Exception" means your package might have been sent to the sender, damaged, lost or other exceptions.
◆ What to do?
• Reach out to your seller or shipper for further details.
My package status is "Expired"？
◆ Description
The status "Expired" means your package has no update info for one month or has not been delivered for two month.
◆ What to do?
• Request your courier or shipping company to check the status of your package.
Could I get estimated delivery time？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping courier and service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take only a few days to reach the sender. However, if your package is shipping through postal mail, you may need to wait longer. Besides, there are some other factors such as customs processing efficiency and weather.

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All-in-one Shopify dropshipping application. Automated your fulfillment just from a click away.

Learn More

OnTrac tracking, trackingmore provide OnTrac tracking API, shipment batch tracking management and an option to receive automated notification.

Official website : https://www.ontrac.com/

Contact Information: tel: +1 800 334 5000

TrackingMore provides real-time details of your OnTrac package, support multiple languages like English, French, Spanish, German, and more.

1.Shipment Tracking Management:

a. Auto tracking and delivery notification: after logging in, you can set up the "Notification Settings", and the system will auto track your OnTrac waybills and notify customers when in transit, pick up, delivered, or exceptions.

b. Compatible with eBay / AliExpress / Magento: with your eBay, AliExpress, Magento account bounding to TrackingMore, our system will collect the data together, so you can check out the waybill information in one place.

2.muti-language support: support sixteen different languages, so it's convenient for users from different countries.

About OnTrac

OnTrac is the premier regional package delivery company in California, Arizona, Nevada, Oregon, Washington, Utah, and Colorado. Offering both ground and overnight delivery at Ground rates to more than 60 million consumers.

Other Carriers

You can track other carriers on our website, e.g. China Post Parcel.

It's more than 680 carriers that you can track their parcel inside our website. Enjoy your tracking journey.

Delayed again

Enrique

I ordered a kids tablet for a birthday gift that was supposed to be delivered by Oct 8th it's now the 14th and once again the status is marked as delayed until following day. Seems OnTrac is working hard at being the WORST delivery service company in the world. Good job OnTrac you've got the title now please deliver us our packages...

2021-10-15 04:30

Delayed again

Enrique

2021-10-15 04:30

Terrible

Margo Barron

Worst shipping ever. 6 days late delivery and each day promising to deliver that day--didn't happen. I wasted so much time trying to track my package. Unfortunately i do not have a choice of shipper as I am the recipient.

2021-10-05 23:36

Click to review

Review

Worst shipping service ever!

S Cook

Unbelievable, has to be the worst shipping company ever I have had two food service companies that use on track out of 10 packages only one has arrived by using OnTrac services. I believe that the employees are stealing the food boxes because it is pretty evident what they are. I have never had such a worse experience with a shipping company in my entire life. Zero Stars would be more appropriate

2021-10-01 01:24

Terrible service

Taylor

I dread every time I see one of my packages is being shipped through OnTrac. And it seems like more and more businesses are switching to them as their carrier. WHY!? I have placed three orders from Separate companies in the past month, and EVERY ONE of the packages has been delayed and rescheduled for the next business day. My original commitment date was 9/15, and here we are 10/1, still nothing delivered. Their is friendly enough, but offer no real help in getting answers to when packages will actually be delivered. My packages sit in their warehouse just 15 minutes from my address, but yet they are being held. Also back in August they "lost" a PS5 that my husband purchased. Sounds like an employee stole it if you ask me. Shady company all together. I wish businesses would start to realize this.

2021-10-01 22:08

Worst shipping company ever!

Mark

Home Depot has started using this company to ship instead of UPS or FedEx and they are the worst. Package arrives at nearby facility a few miles from my house and it sits. Entries are made daily that just show each day it gets pushed to the next day and the next day, etc. I have had several packages now sit at the OnTrac facility for more than a week. Finally, when they feel like it they make the delivery. The Home Depot scheduled delivery date comes and goes. Sometimes OnTrac will show it delivered when it has not. Why don't they just shut down and let the professionals handle delivering packages. Just look at the horrible reviews.

2021-10-01 19:20

Shut this company down!!

T. McCamey

Do NOT! I repeat DO NOT use this company. You will never receive your package. It’s been over a lot here for me and I’m still waiting… only to receive a call today saying “we can’t locate your package here in the warehouse” A MONTH LATER! Someone there is clearly helping themselves to other peoples packages.

2021-09-24 23:26

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OnTrac Tracking APP

Auto import and track OnTrac shipments from Shopify, Amazon, Magento, WooCommerce, Wish, eBay, AliExpress, shipstations shop
OnTrac Tracking API

Provide OnTrac tracking api for e-commerce developers to get real time OnTrac tracking info. Give customers access to track OnTrac parcels right at shopping cart and marketplace.
OnTrac Shipment Status Update Notification

Send customized email and sms notifications of OnTrac shipment status updates to reduce customers' queries when package is in "transit", "Out for delivery", "delivered" and so on.
Importing OnTrac Tracking Numbers

Bulk track OnTrac packages by uploading OnTrac Tracking numbers in CSV files

OnTrac Tracking

Reply to: Mark