RR Donnelley Review
4.5
Based on 54 reviews
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By far te WORST service
Disappointed

Took 5 weeks for an update. They don't say who the carrier is. Absolute crap service.

2021-09-17 09:36:26

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Miss
Naomi

Worst carrier ever. My package has supposedly been sitting at the delivery terminal AU since the 7th of Sept and has an estimated delivery of the 8th of Sept. It is now the 13th and there’s no updates at all. How is this carrier still existing it’s so unreliable.

2021-09-12 22:14:36

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Package stuck in Itasca IL, so annoyed
Kelsey German

I’m going through the same thing everyone else here is. Package with no updates for a few weeks while packages I ordered from skims afterwards have all showed up in the usual few days time. They’ve never before sent a package through RR DONNELLEY but the one time it’s not DHL the package goes mia. Super lame. And skims won’t even refund me until it’s been over a month due to “slower delivery” cause of covid, well that is bs in my opinion cause everything else gets here super fast

2021-09-08 19:46:44

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weekly updates and extended delivery time
heather

this carrier only updates this tracking only every like 4-7 days. my expected delivery date was a week ago. very disappointed. i will not be shopping at fashion nova is this is my carrier every time.

2021-09-02 09:25:39

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where is my package!!!!
Sibahle Simelane

this carrier is garbage, been waiting for a month now. I blame fashion nova though! why would they keep using this company!

2021-08-10 10:10:46

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Where my package mate
Sandra

I ordered a parcel form fashion nova US I live in AUSTRALIA. Don’t know why they decided to send my parcel with some crap carrier mailer I’m still waiting for my package which I need for my birthday celebration. My package was estimated to arrive a week ago and still nothing

2021-07-19 03:32:03

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Reply Sandra

TMS

I’m still waiting too Sandra and in Australia. I couldn’t understand why the store in the US that I’ve ordered from can’t even chase up for me who RR Donnelley have delivered to in Australia. Tracking in Oz has been non existent since handover on 1 July.

2021-07-19 14:01:23

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Reply TMS

Nat

Same, have you had any luck. I am struggling to get answers on who looks after the item once it arrives in Australia

2021-08-03 04:38:39

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Reply Nat

TMS

Hi Nat, I lodged a “Undelivered/lost item” with Australia Post. Received call, they’d tracked down my AP shipping no. Nothing updated since “supposed” handover in Oz. I don’t expect to receive, they couldn’t shed any light so basically drew a blank. Just explained how the drop shipping with these companies works.

2021-08-13 17:04:59

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Reply TMS

Kelly

Currently waiting on order that shows RR Donnelley have also handed over to an AU carrier though doesn’t state which one. Have you received your order yet?

2021-08-11 08:57:43

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Reply Kelly

TMS

Hi Kelly, for me it was Australia Post. That info was given to me by the seller. See above for where I’m at.

2021-08-13 17:06:41

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Reply Kelly

TMS

Hi Kelly, for me it was Australia Post. That info was given to me by the seller. See above for where I’m at.

2021-08-13 17:06:44

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Reply Sandra

Jojo

This review is way to similar to my situation rn! Fashion nova has never sent my parcel with RR Donelley until now and I’ve been waiting a month for my parcel, have you received yours yet?

2021-07-21 22:12:24

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Reply Sandra

Zama

I live in South Africa and ordered from Fashionnova on the 2nd of July with an estimate of me receiving my order on the 15th. It’s now over a month since I’ve ordered and still haven’t received my parcel! When I track it it says it’s still in Chicago and this was all the way on the 26th of July and it’s already the 5th of August! Do you perhaps know how we could contact them?

2021-08-05 10:33:18

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Reply Zama

NAS

Hi All, Same issue here in Canada from Fashion Nova... I'm going to try and call tomorrow... I haven't waited 7 weeks! That's insane. Its been 2 weeks for me... And I am upset. It says "Order placed" in a nearby city from my current address... This is very weird.

2021-08-09 01:35:50

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Reply Sandra

Kelly

Did you end up getting your order. I’m currently trying to chase up same thing

2021-08-11 08:59:48

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Click to review
RR Donnelly is actually under Epost Global
Gonzales

I have been waiting for updates , doing my research and all . Apparently RRD is bought by Epost Global in end of 2020 . So now I am expecting for the worst since I’m sure economy delivered parcel is just a horrible experience overall ...... Emailed fashion nova and epost global if I could change my delivery type or something since I am not sure when will it even reach Malaysia ......

2021-09-14 11:18:57

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Has anyone received their Fashion Nova Package?
Vee

Based on all these reviews, I am wondering if I will ever receive my Fashion Nova package??? :( The tracking says my package is sitting at the Carrier Terminal for over a week. Please let me know if you have received your order and if there is hope, otherwise I will submit a dispute.

2021-09-10 03:12:48

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Reply Vee

Kelsey G

I’m going through the exact same thing but with skims right now… and they just say it should come within 21-30 business days so I have to wait. Yeah wait for it never to come, awesome!

2021-09-10 05:07:23

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Reply Vee

Av

The same thing is happening to me, my is from Fashion Nova and it has been with them for over a week. I can’t seem to find any contact info for this courier service. It is so annoying and has cause a major inconvenience.

2021-09-10 13:17:53

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Reply Av

Gonzales

If your tracking number starts with EPG like mine eventho it says RR Donnelly , means it’s under ePost Global . I tried tracking under epost global website tracker it actually reflects the same as all the sites I track for RRD . So just go bang their Email hahaha . Go to ePost Global website .

2021-09-14 11:22:45

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Reply Vee

Vee

Hi Everyone - just an update. I finally received my package. I contacted Couriers Please and although I didnt get a response I think they probably were able to release the package... So a tip for anyone in Australia who is still waiting on their parcel - try checking with Couriers Please. Good luck everyone!

2021-09-15 11:32:03

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Liars scam artists
Angry miss

This company apparently attempted to deliver and address was incorrect . However it WAS NOT . No and no way of contacting them … they don’t reply to emails . 500 bucks down the drain !! Anyone know how to get a hold of them ????

2021-09-07 11:09:28

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The worst
Luca Romano

Waiting 1 month for a package that today seems to be lost after leaving NY

2021-08-12 07:53:16

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THIS SERVICE MUST BE FAKE
TMS

My parcel from the US hasn’t arrived, 7 weeks and counting. As mentioned by others, tracking updates good until handover in Australia and then absolutely nothing…..WTF ??? No-one seems to wanna help either.

2021-07-30 11:43:48

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Reply TMS

TMS

Australia Post has followed up after I lodged a complaint. She explained how drop shipping works with a company like this. Seems one can’t rely on any of the tracking information given, she tracked down an AP tracking number for my parcel which has absolutely no updates since “supposed handover” to them. I wouldn’t be surprised if my parcel hasn’t even hit Australian shores. Insurance claim lodged by seller on my behalf.

2021-08-13 16:57:17

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Who is their partner carrier in New Zealand
Gregoria

Been waiting for the package from Fashion Nova since the 24th August, it arrived in New Zealand last week and the last update was Hand Over to Partner Carrier in Auckland. Now I contacted DAI Parcel and it says the same thing and NZ Post has the tracking number but it says that they haven't received the item- wtf Fashion Nova and RR Donnelley DO BETTER

2021-09-17 01:09:34

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Hopeless no
STOLEN PACKAGE

Package scanned once then it disappeared. This company has problem staff who steal parcels. Shame on YOU.

2021-09-12 21:58:19

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Liars scam artists
Angry miss

This company apparently attempted to deliver and address was incorrect . However it WAS NOT . No and no way of contacting them … they don’t reply to emails . 500 bucks down the drain !! Anyone know how to get a hold of them ????

2021-09-07 11:09:28

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where is my package
A SINGH

been waiting forever and the last update was ages ago. such a useless company. i ordered from fashion nova almost a month ago. paid extra too! and still nothing. not shopping at fashion nova again if they use stupid companies such as this courier

2021-08-24 02:12:55

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Reply A SINGH

Priya

But did it arrive because I ordered from there too??

2021-08-28 09:30:38

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Reply A SINGH

Dee

Omg please !!! Im having the exact same problem! A friend of mine orders from Fashion Nova and has no issues whatsoever but im now waiting on my package that I ordered early August, estimated to arrive on the 24th!! So fkn hopeless

2021-08-30 14:31:12

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Reply Dee

Farah

have you received ur package?

2021-09-06 15:05:10

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Reply A SINGH

Lua

I ordered early July and still haven’t received my package.. it just says “in transit” however i read on another comment to check if your tracking number starts with EGP, if so you can contact e Global Post and maybe you’ll have a response. idk but never going to other from fashionnova again tho

2021-09-16 15:11:01

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Do they even exist?
TP

I have never heard of RR Donnelley and never hope to again. At the risk of being alarmist, I am not sure they even exist... The only website I can find with that name has nothing to do with shipping. Their own tracking number reports an error on the tracking page the sender sent. An item ordered on the same day from USPS arrived ages ago. Australia Post (the website and email from their staff) tells me that the number is not one they recognise. It's not looking hopeful.

2021-08-01 05:42:45

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