USPS Reviews

Average
5.8
from 0 - 10
Review company
96 reviews on TrackingMore

Terrible Serivice

I sent a Letter in Express International with delivery expected between 3 to 5 days. 9 days later after 9 says The letter has failed to be delivered to the addressee pretending the addressee was not home and a notificayhas been left to him. The addressee and entire family were home, they have not received any call neither any notification. Now we are in a situation where 9 days after we have no. Notification and don’t know which post office to go to to pick up the letter. It says on the tracking post office Morrocco. Morocco is a country so where to go! Customer service impossible to reach, never calls back! The addresses needs urgently those documents and nobody seems to care. So disappointing. Had much better experience with competitor. Very low quality service and nobody seems to care
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Poor shipping

I’ve been waiting over Six weeks for delivery. I’ve contacted the company to no avail. The tracking number is either bogus or stuck in NY for some reason. I’ve filed a complaint with PayPal.
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Never delivered, yet I received an e-mail asking me how I like my boots ??

It's been 6 weeks and I still haven't received my order, yet I get emails asking how I like my new winter boots. Maybe I can wear them this summer?? MAYBE? So much for 20 days free shipping! I would rather pay for decent delivery.
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Useless serive

Wasted my time i am not going to use your service again
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Rugey is a Scam - DO NOT PURCHASE FROM THEM

I too had the same experience. I ordered the Rugey Giant Pillow on 12/4/2018 and to date I have received nothing. In contacting Rugey they say that the USPS hasn't delivered it and the USPS says they never received it from Rugey. May emails were written. I tried calling multiple times but I just get a recording. I believe that this company is a scam so stay as far away as you can!!!!!
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Messmo

Reply Steve

They will only issue a credit when the product arrives, well mine is still pending shipping as of 12/8/18. I guess I am out the money. TOTAL SCAM!!!
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Cheryl

Reply Steve

I ordered the giant pillow on 12/1/2018 and still nothing. They refuse to refund my money. They are terrible!!!!!
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Sparky

Reply Steve

Same here, I ordered a giant pillow Thanksgiving weekend to give as a Christmas present. Here it is February and I still don\'t have a pillow; It\'s a scam, you never talk to a person, only a response in e-mail. Your pillow was just shipped out. The Scam is they won\'t give you your money back until you return their product which you never received. I filed a complaint with my credit card company to get my funds back!
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DP

Reply Steve

Oh my! The same for me. I ordered the pillow 12/08/18. I have sent s**t o grams left and right - same response and blaming the USPS. What to do from here??
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Parcel forwarding

If only USPS have other choices of forwarding parcels instead of forwarding it to Philpost which always takes so much delay in delivery.
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Company is a scam

I ordered a pillow for medical reasons back in November. It is the end of January and I have still not received it. I have received the same run around as all the other people who have left the exact same kind of review as mine. Fake tracking numbers, requests that I just wait more, refusal to refund my money. I have reports to BBB and my bank. Do NOT order anything from this company!
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Order placed 12/5 with Rugey and still nothing

Do not order from this Company. I ordered a pillow 12/05/18 and after 3 weeks of the tracking number not being updates they told me the shipping company lost my pillow and would be sending me a new one. After another week they said its been shipped and on its way. Still nothing I asked for a refund and then said that the 2nd pillow was lost and they sent me a 3rd pillow. I said I dont want the pillow I want a refund and they just keep sending me generic emails saying pillow is on its way. Total Scam!
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Order placed mid December and still not received

Worse customer service ever. Not even sure if it is a real company. I ordered the pillow for a Christmas gift mid December and never received it. Emails keep saying "wait"....phone number doesn't even have anyone answering....
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Still waiting for product

I have order a pillow from Rugey on Dec 4 2018, and It was supposed to be here 2-10buisness days, as of today 1/23 I have yet to recieved it, the tracking number is never updated, this is unacceptable
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attitudetoday

i have been waiting for my item for over a month. i have sent messages by email as well as messenger and have received no info. do not buy from this company.
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my order 835023 not received?

My order 835023 Tracking # 940011089964402032426035 never receieved Ordered Dec 18 2018. please investigate label made in N.Y.
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CGoguen

Reply madeline bland

Rugey.com is the scam artist not the USPS. They provide a USPS number but USPS is still waiting to pick the item up. Happened to me as well. File a claim against Rugey with the Better Business Bureau and request a refund through your credit card company or however else you paid.
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Not satisfied, but oh well

the top is bright pretty pink. The matching bottoms have a brownish look like they layed in the window in the sunlight. Very poor two piece product. But My wife will use it because it was intended for relaxing. I am rapidly losing confidence in Asian products. Ordered from 4 companies for Christmas, and only one delivered o good product that fit right, and was as described. The other 3...I will not do business with again. (And I don't want 3 dollar)....that is insulting. I will keep and learn. :)
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No Support at all

I ordered an item on December 11 for Christmas and still have not received it. The status shows it was picked up by a USPS Affiliate and nothing else. Rugey is not answering my emails so I will have to challenge this through my credit card company I guess. I guess some companies just don't understand what customer service means.
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Linda

Reply Dave

Hey Dave, YES Rugey is a total scam!!! I placed an order back on 11/26/18. They were QUICK to take the money the NEXT DAY. I have not received the item which was to be a Christmas gift for my husband. They replied by e-mail a couple of times and assured me I would have it BEFORE Christmas - guess what - NEVER got it!! Now they won\'t answer e-mails and have a bogus phone recording. Had to go to my bank to see if I can recoup my money. Still waiting on that..... I put a post on the USPS Reviews, but not seeing it.... Just wanted to tell all what a rotten company Rugey is!!!!!!!!!!
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CGoguen

Reply Dave

y.com is the scam artist not the USPS. They provide a USPS number but USPS is still waiting to pick the item up. Happened to me as well. File a claim against Rugey with the Better Business Bureau and request a refund through your credit card company or however else you paid.
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Fleece hoodie darl khaki brown

Order before weeks before christmas still haven't received package. Will not order from website again.
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Where is my package

This item was a Christmas gift. Tracking number says usps picked it up on 12/11/18 still have not received package Please advise
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Where is my package

This iden was a Christmas gift. Tracking number says usps picked it up on 12/11/18 still have not received package Please advise Mike Silvestri
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Rugey is Crap

Tracing number says it was picked up by shipping partner but no update that it ever made it to USPS. Destination says SPAIN! Emails back from customer service says items shipped and gives me back the same link of info I just gave them. Ill never order from them again. I ordered Dec. 3rd. No updates.
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Terrible Service!

I ordered a shirt and pants 3 weeks ago with GUARANTEED arrival by Christmas! It is the evening of December 22nd and the PKG. has not arrived. This was one of the things my daughter really wanted and now she won't get it. I will NEVER do business with What's Mode again and hopefully this review will help others not make the same mistake.
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never again

ordered 12-4, "12-11 Picked Up by Shipping Partner, USPS Awaiting Item" Destination country is Spain. Interesting since the mailing address is clearly shown on the order.
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