I have been waiting for three weeks for (1) some crucial books (needed for an exam) (2) birthday cards. One of the latter was returned to sender with the message (in French, although the sender is in Flanders) "this person does not accept mail at this address anymore," which is nonsense.
More annoyingly, the bpost website provides NO indication as to where you can address your questions or complaints.
So, what is a customer to do?
Simply avoid BPOST. Use any other door to door shipper rather than Bpost. It will be delayed for ever or not get to you. But check as well that the other shipping company delivers door to door as otherwise it'll be handed over to Bpost for local delivery and you're still snookered... An example is DHL. They are great for the German or international part but hand it over to Bpost for local delivery. Once that happens performance goes from good to poor or worse. I tend to use Post.nl. It simply arrives and is continuously tracked.
We have been in Brussels for 2 months now and Bpost managed to lose 60% of our online purchases. No explanation given and no complaints system in place. Two other Parcels sent by my parents from Italy were stopped at customs for 9 days and then laid in the sorting warehouse for another week. Absolute disgrace of a service and to be avoided at all costs. On the plus side I have stopped ordering online so I’m saving money. They don’t deserve even one star and frankly I cannot understand how they can be so bad...
In addition to the message below, all post that post.nl (Dutch post) handles in Belgium is spot on. Tracking is accurate and delivery is accurate. When Bpost is involved tracking is inaccurate, delivery is delayed or sometimes lost. How could they get it so wrong?? It is beyond comprehension to see the difference between Bpost and Post.NL/DHL.
After seeing all the bad review here I had to make my review for some outblance as my experience has been good.
Especially I had a good experience with Bpost when ordering stuff online. They even send you a mail when it would be expected to arrive when the good has been sorted.
We flew to an art exhibition a while ago with 2 paintings 1.5*1.5m in size. We then decided to ship the paintings back with BPost. We went to the office and paid for the shipment. The paintings were accepted for shipment. We never saw them again. BPost lost them. The also wiggle of facebook and reply with generic comments. So sad to lose the art and the amount of money we lost. Hoping for everyone to avoid them by any means.
Worst Bad service ever. Sent from USA and then withheld by bpost because they want to know everything about origin, invoices, proof, manufacture and why we send the USA and do not purchase it in Belgium? Where's the privacy? This is your own matetiall that has been left behind and is less than 2 years old! Belgium is becoming more and more a communist country with a lot of corruption! What kind of country is this! Communists, a country that accept and follow the sharia law!,
After seeing all the negative reviews I got scared for a moment. Bpost delivered the package in United States in 6 days, it took Banggood 2 weeks to deliver it to Bpost. The delay is caused by Banggood and the 2 weeks of delivery from China to Belgium in which we have no news where our package is.