If can give zero stars I'll definitely give it. My parcel at the in transit process for almost 2 weeks. Called up then keep telling me the person who is in charged of my parcel will call me. Waited for 1 whole day, nobody called. I called the next day, then they're more surprised than me that I haven't recieve my parcel. The tracking clearly states that it's out for delivery for more than 4 days, and I still haven't receive it. Complained to international online shopping website, still nothing happens.
The customers service is quite good. The driver delivered my package to my door and helped me move it into my house friendly. But I feel the time it takes to deliver is a little long. Looking forward to your improvement！