I waited for the Christmas Package my family has sent from Germany in mid November.
Yesterday, more than 2 months later it reached back to Germany with a sticker from Emirates Post indicating it was unclaimed and the address incomplete.
The PO Box & phone number on the parcel were correct. But I Mohave neither received a notification nor has anybody ever tried to reach me.
I am beyond disappointed and frustrated with their service!!!
sent a parcel From UAE to Switzerland taken over a month and no one can help of when will be received. the supposed receiver is soon leaving Switzerland without being able to receive the registered parcel. Very bad service and tracking especially in swiss post where not helpful at all
Last 4 days i am chasing my document to deliver nothing happened even it was not collected from facility center emirates post Dubai
two times i register complained complaint number CO-44969,
They're slow. They hold your mail as hostage and ask you to pay 10 dirhams + VAT.
Incoming international mail takes longer than 1 month. It's sitting in UAE somewhere for over 1 month for nothing. They claim it's customs slowing down. As if tracking says anything about customs. They're just slow.
The government cut costs and reduced their budget. Even charging us tax and collection fees doesn't speed up their slow operations. They don't want to put your mail in the box, again, you need to pay the hostage ransom fees first.