Purolator Reviews

Poor
4.7
from 0 - 10
Review company
19 reviews on TrackingMore

Delaying tactics to buy time for backlogs

Are you intentionally rejecting the address and leaving sorry we missed you note to buy time for your backlogs? I read a lot of blogs about your service and your drivers don't even attempt to knock on the door and just swipe sorry notes and leave.
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Delaying Tactics to buy time to process backlogs!

I saw this note on my door saying "We're sorry we missed you" I am in my living room or close by during the time written on the note, if the driver knocks the door I will definitely hear it. Also, why was the package delivered when we already opted to pick it up. Now the note says pick up on Monday, 11/23!!! This is crazy!!! Are you intentionally rejecting the address and leaving sorry we missed you note to buy time for your backlogs? I read a lot of blogs about your service and your drivers don't even attempt to knock on the door and just swipe sorry notes and leave.
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Purolator does NOT deserve to be in business!!!

They do NOT deserve to be in business!!! They will pick up promptly so you can't cancel if they don't show up on time, BUT, delivery is a whole other thing. You can't get a hold of anyone and will be put on permanent wait/hold for an hour or more, and even if you got through to somebody, they won't be able to help you anyways saying they don't have anymore information than you do. I've been waiting 6 DAYS for a delivery 2 hours away by car from Kelowna to Salmon Arm, and still nothing!!!! NAPA Auto Parts should have shipped using Ace Courier instead and I would have received it the same day or the next morning latest. Of course Purolator has suspended all money back delivery guarantees. Wonder why? They advised me on Saturday that 2000 packages failed to deliver Friday alone. Purolator Inc is owned by Canada Post...our tax dollars at work. Each of us should complain in writing to our local MP to have their CEO and all upper management FIRED and ultimately this company dissolved. Their reputation is irredeemable. Purolator does NOT deserve to be in business!!!
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Didn't even attempt delivery

the courier just left a slip and ran off, never even attempted actual delivery.
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Lazy

They don,t tell when it will arrive and if they do they say be 8pm but arrives tomorrow
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Ship

Not proper services
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Lazy and no integrity

Supposed to get my internet modem delivered today Apparently they were "unable to deliver to receiver" despite my apartment building haven't explicit instructions on how to deliver items posted ON THE DOOR OF THE BUILDING Disappointed in purolator and will go out of my way in the future to NOT use purolator regardless of any extra costs. NEVER use this terrible service
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Terrible service

Package on truck for delivery with correct address. Not delivered - message that address in incomplete (false!). I immediately "correct" the address with the same address. Redelivery 6 (SIX) days later. What?
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Express what

so real time tracking showed that it took all day for my package to travel from Toronto to Brampton how is it going to make it to Ottawa
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real time

you say real time tracking so my parcel was picked up at BestBuy at 1:28 am and delivered to you hub at 1:29 am seems a little suspect to me as it is over 12 hours later and has not left the hub. do you know what real time tracking means.
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what is the point of tracking

so I ordered something and received the tracking number. my purchase was picked up at 1:28 am, delivered to the hub at 1:29 am . in Toronto and it is know 1:30 pm and there is no indication that it has moved. is there a point to this I still do not know where my order is.
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Weekend Purolator is on vacation

Never order 2 day amazon prime on wednesday if you want the package before the weekend or even not at all. it will come on monday or tuesday. Garbage slackers union company with little regard for customers. I was held ransom for 2 days waiting for this package i rushed ordered from amazon. crap canada post purchase.
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Delivery

I live in a condominium my delivery came , but I was in the shower I was not notified my delivery coming 9 am so driver left my flight next day that was very inconvenient for me.
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Prompt service and tracking facility

Prompt service and tracking facility allows me to know when to expect delivery.Courier always extremely pleasant
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Excellent!

Excellent price and service
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Brilliant service

The chat with the representative was very impressive. She has a very nice attitude.
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responsible and helpful

the package is too heavy to my mom to move, the delivery gut was willing to help .thank you
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Highly recommend!

Highly recommend!will introduce to my friends for use
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very nice service

the delivery guy is helpful and polite.
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