RR Donnelley Review
4.8
Based on 62 reviews
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Liars scam artists
Angry miss

This company apparently attempted to deliver and address was incorrect . However it WAS NOT . No and no way of contacting them … they don’t reply to emails . 500 bucks down the drain !! Anyone know how to get a hold of them ????

2021-09-07 11:09:28

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The worst
Luca Romano

Waiting 1 month for a package that today seems to be lost after leaving NY

2021-08-12 07:53:16

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THIS SERVICE MUST BE FAKE
TMS

My parcel from the US hasn’t arrived, 7 weeks and counting. As mentioned by others, tracking updates good until handover in Australia and then absolutely nothing…..WTF ??? No-one seems to wanna help either.

2021-07-30 11:43:48

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Reply TMS

TMS

Australia Post has followed up after I lodged a complaint. She explained how drop shipping works with a company like this. Seems one can’t rely on any of the tracking information given, she tracked down an AP tracking number for my parcel which has absolutely no updates since “supposed handover” to them. I wouldn’t be surprised if my parcel hasn’t even hit Australian shores. Insurance claim lodged by seller on my behalf.

2021-08-13 16:57:17

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Mr
Mark Podolski

Package from Zulily

2021-07-14 05:41:52

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Shipped 2 months ago
David Ring

Parcel was picked up on 12th April, not a single update since! This is the worse courier service I have ever experienced

2021-06-01 10:55:36

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Do not ever use these people!!! They are thieves they steal people packages and see it off
Package never areived

Never received package

2021-05-13 19:00:08

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where is my package
A SINGH

been waiting forever and the last update was ages ago. such a useless company. i ordered from fashion nova almost a month ago. paid extra too! and still nothing. not shopping at fashion nova again if they use stupid companies such as this courier

2021-08-24 02:12:55

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Reply A SINGH

Priya

But did it arrive because I ordered from there too??

2021-08-28 09:30:38

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Reply A SINGH

Dee

Omg please !!! Im having the exact same problem! A friend of mine orders from Fashion Nova and has no issues whatsoever but im now waiting on my package that I ordered early August, estimated to arrive on the 24th!! So fkn hopeless

2021-08-30 14:31:12

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Reply Dee

Farah

have you received ur package?

2021-09-06 15:05:10

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Reply A SINGH

Lua

I ordered early July and still haven’t received my package.. it just says “in transit” however i read on another comment to check if your tracking number starts with EGP, if so you can contact e Global Post and maybe you’ll have a response. idk but never going to other from fashionnova again tho

2021-09-16 15:11:01

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Do they even exist?
TP

I have never heard of RR Donnelley and never hope to again. At the risk of being alarmist, I am not sure they even exist... The only website I can find with that name has nothing to do with shipping. Their own tracking number reports an error on the tracking page the sender sent. An item ordered on the same day from USPS arrived ages ago. Australia Post (the website and email from their staff) tells me that the number is not one they recognise. It's not looking hopeful.

2021-08-01 05:42:45

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mr
mark

I don't think this company even exists. My package was not delivered and they don't seem to have a website.

2021-07-14 14:26:21

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Mrs
Sandra

I am so disappointed in this company! Your tracking sucks!! You are never up to date with your tracking at all! My order has been out for delivery since May 20 and still waiting!You guys need to really improve!

2021-06-01 22:41:01

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How does it take over a month to ship something?
JJ

Estimated delivery period 06.11.21 - 07.01.2021, after being "added to database" 05.14.21. How does it take over a month to ship one small item within the same country or continent? It's faster to order something from China....

2021-05-14 13:05:59

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weekly updates and extended delivery time
heather

this carrier only updates this tracking only every like 4-7 days. my expected delivery date was a week ago. very disappointed. i will not be shopping at fashion nova is this is my carrier every time.

2021-09-02 09:25:39

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where is my package!!!!
Sibahle Simelane

this carrier is garbage, been waiting for a month now. I blame fashion nova though! why would they keep using this company!

2021-08-10 10:10:46

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Reply Sibahle Simelane

Sonia

Have you got your parcel yet or not?I am going through the same problem …can you please say me how to contact fashionnova as they dont have any mail..it says already arrived in australia but is stuck for more than 1 week.

2021-10-01 07:47:09

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Where my package mate
Sandra

I ordered a parcel form fashion nova US I live in AUSTRALIA. Don’t know why they decided to send my parcel with some crap carrier mailer I’m still waiting for my package which I need for my birthday celebration. My package was estimated to arrive a week ago and still nothing

2021-07-19 03:32:03

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Reply Sandra

TMS

I’m still waiting too Sandra and in Australia. I couldn’t understand why the store in the US that I’ve ordered from can’t even chase up for me who RR Donnelley have delivered to in Australia. Tracking in Oz has been non existent since handover on 1 July.

2021-07-19 14:01:23

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Reply TMS

Nat

Same, have you had any luck. I am struggling to get answers on who looks after the item once it arrives in Australia

2021-08-03 04:38:39

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Reply Nat

TMS

Hi Nat, I lodged a “Undelivered/lost item” with Australia Post. Received call, they’d tracked down my AP shipping no. Nothing updated since “supposed” handover in Oz. I don’t expect to receive, they couldn’t shed any light so basically drew a blank. Just explained how the drop shipping with these companies works.

2021-08-13 17:04:59

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Reply TMS

Kelly

Currently waiting on order that shows RR Donnelley have also handed over to an AU carrier though doesn’t state which one. Have you received your order yet?

2021-08-11 08:57:43

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Reply Kelly

TMS

Hi Kelly, for me it was Australia Post. That info was given to me by the seller. See above for where I’m at.

2021-08-13 17:06:41

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Reply Kelly

TMS

Hi Kelly, for me it was Australia Post. That info was given to me by the seller. See above for where I’m at.

2021-08-13 17:06:44

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Reply Sandra

Jojo

This review is way to similar to my situation rn! Fashion nova has never sent my parcel with RR Donelley until now and I’ve been waiting a month for my parcel, have you received yours yet?

2021-07-21 22:12:24

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Reply Sandra

Zama

I live in South Africa and ordered from Fashionnova on the 2nd of July with an estimate of me receiving my order on the 15th. It’s now over a month since I’ve ordered and still haven’t received my parcel! When I track it it says it’s still in Chicago and this was all the way on the 26th of July and it’s already the 5th of August! Do you perhaps know how we could contact them?

2021-08-05 10:33:18

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Reply Zama

NAS

Hi All, Same issue here in Canada from Fashion Nova... I'm going to try and call tomorrow... I haven't waited 7 weeks! That's insane. Its been 2 weeks for me... And I am upset. It says "Order placed" in a nearby city from my current address... This is very weird.

2021-08-09 01:35:50

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Reply Sandra

Kelly

Did you end up getting your order. I’m currently trying to chase up same thing

2021-08-11 08:59:48

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Reply Kelly

Isabelle

Hi, i'm in australia and had the same problem but did end up getting my package after about 3 weeks, but just randomly showed up to my house with no tracking info from RR donnelley

2021-09-21 05:33:01

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I highly don't recommend
Cathy

I ordered stuff on fashionova and up to date I haven't received an update from these clowns and it's been a month. My tracking shows it's in the US circulating doing I don't know what when I am based in Africa. Throw the whole company away please

2021-06-03 16:29:33

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Reply Cathy

Zandile

Me too I have staff from fashionnova It’s stuck in post . I’m in South Africa but they need me to convert the international tracking number to local tracking. And I can’t

2021-06-23 06:50:56

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Never got my parcel of 278 pounds
Shehani

I'm waiting

2021-05-16 14:16:40

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