RR Donnelley Review
4.8
Based on 62 reviews
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Poor Service
Brandyljor

My package has spent the last week bouncing around locations in New Jersey. What the frig!! Terrible service - get your crap together.

2021-03-09 12:58:45

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Useless!
Linda

They picked up my package in USA on December 23. Arrived in Australia January 8. Processed at delivery terminal January 12 and handed over to carrier January 14. I don't live in the wilds of Oz, but in Sydney suburbs. Nothing listed on tracking since January 14!!

2021-01-20 23:02:43

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Reply Linda

Tanya

Hi Linda, the exact same thing has happened to me. I’m perplexed like everyone else. Could I ask if you ended up receiving your package ?

2021-07-19 13:43:12

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Reply Tanya

Jess

The same thing has happened to me ordered clothes from fashion nova . Tracking said it arrived in Australia 20th July 2021. There has been no movement since the 24th July! So annoying! It’s been 5weeks since I made the order still nothing! I live in Sydney cbd! Shocking

2021-08-09 13:00:32

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Reply Jess

Brenda

Hi Tanya, the same thing happened to me I live in Sydney and the last update I got was on 28th July. My order is also from Fashion Nova. I was wondering if there has been any update on your pacel or if its been delivered? By the looks of it, I dont think mine is coming very soon

2021-08-10 04:51:54

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3 MONTHS, NO INFORMATION
José

It has been 3 months. I got no information about my order at the Yeete. Correios didn't receive it, no one answered my e-mails (I ve sent more than 7). ABSOLUTE GARBAGE!!!

2020-12-18 13:13:35

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Reply José

Muthabor

Have you got your package yet ? I am now waiting for mine for three months ...

2021-03-16 19:31:37

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Where is my parcel???
Lee

Where is my parcel???????

2020-11-16 02:53:28

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Never Arrived
skel3ton

I ordered a book from Amazon and it never arrived. Very disappointing.

2020-09-30 19:10:56

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Does the job, if you have the patience
Yoyo

Parcel sent from a seller in the US on the 4th of april, in transit at the airport since the 17th, received in France on the 5th of may. I really thought my parcel was lost but they came through in the end. Don't use them for time sensitive matters, otherwise cheap and good tracking. Would use again.

2020-05-05 18:55:12

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Absolutely garbage
Sam

It’s been 2 months since my parcel was shipped from USA to Manila. I think it will never arrive. VERY DISAPPOINTED

2021-01-31 11:03:38

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2 Guitars STOLEN. Avoid and service that Partners with them!
Greg

We run a reputable online store that ships musical instruments all over the world. We've had two expensive guitars never leave this shipping center after USPS "Partnered" with them. Months go by and the tracking never updates after these guys received it. Lost thousands of dollars to these incompetent boobs.

2021-01-03 22:11:16

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Mail Consigned stuck for 17 Days
Alex

Item still stuck at Mail Consigned for the past 17 days. No movement whatsoever.

2020-12-14 01:17:22

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US to Australia, 4 months still counting.
Angelo Bellas

Package posted from NY United States to Brisbane Australia on 03 Aug 2020. Last update was 31 Aug 2020 "The consignment has arrived in the country of destination". It's now 04 Nov 2020 today and the package is still "In Transit", with no further updates. The company reckons that having a package sitting in their warehouse for three months is absolutely normal and blaming on COVID-19 without providing any actual help.

2020-11-04 02:20:50

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Reply Angelo Bellas

Patricia

I am facing similar problem with them. Package from USA to Malta. It\'s almost 6 months now, no updates, package sitting in their warehouse. This is so disappointing and frustrating.

2020-11-16 14:53:05

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Reply Angelo Bellas

Herbalani

Hey Just wondering if you used RRD directly or RRD USPS service? I didn\'t that RRD is facing a lot of complaint at this time.. this is bad.. and I\'m getting worried. I shipped package on 11th November.

2020-11-18 10:50:25

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Don't expect your parcel to arrive
Exasperation

International shipping in transit for 73 days and counting. No updates at all. Estimated shipping time was 21-36 days. I can understand delays especially given the current COVID-19 disruptions. However, the absolute lack of communication is deplorable. Over the past 6 weeks, I have tried to contact them 4 times via their online form. They have NEVER responded. Unacceptable negligence and rudeness. I think I have shown them more patience than they deserve. Will never order something that will be shipped by RRD again. I advise anyone reading to do the same.

2020-09-04 04:33:59

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Reply Exasperation

Adeline

Well dang, I ordered my package in mid July and still waiting

2020-09-08 03:46:50

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Who are these people?
Bill

Seller was supposed to use USPS, but instead shipped via these clowns. The package had travelled the entire US west coast, when it was shipped 100miles from its destination in Canada.

2021-02-24 17:12:08

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Please update
Nani

I live in Australia I brought a package on the fresh prince site they told me to wait 72 hours for delivery it shipped on Christmas eve in Australia I get over the Christmas and new years it maybe delayed I've had other things from America update usps updated on boxing day in Australia and rr Donnelly still hasn't updated by the start of next week if it still hasn't updated im going to find a way to contact you because its beyond the joke. I

2021-01-04 08:03:52

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Horrible
Tara Hughes

I've so far waited 5 weeks for a parcel from the US coming to Canada! They never answer their phone and their website won't let me track my parcel even, saying the tracking code I have isn't the correct format, but it doesn't give me an example to use for the format, ex if I need to put spaces or something.

2020-12-15 19:56:04

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Reply Tara Hughes

Debs

Ditto!!

2020-12-21 14:57:34

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Reply Debs

Nick

Me too. Been 5 weeks from USA to canada still nothing

2021-02-11 20:56:39

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Lost my parcel
Thanh

Lost my parcel and lied about it being delivered .

2020-11-16 02:45:03

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Pathetic
Not happy

Ordered parcel and was shipped in July. Apparently reached Australia and handed over to carrier. Four weeks later haven’t received the parcel and can’t find out who the carrier was.

2020-09-18 20:47:05

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Reply Not happy

Angry

This is the same problem that I have, as they do not state what the name of the company is that they have handed too! After reading all these complaints why would the place I ordered from in America use them? If it was legit they would name the company so it could be tracked. Also, what place of business has no response? I would hate to lose my money more than anything.

2021-03-23 23:42:30

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Reply Angry

Cannot Believe

This is currently happening to me in Australia too !!

2021-07-19 13:45:49

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