I contacted the seller about an item I purchased on 29 July. A shipping label was created but no info for shipping has been made available. My Item shouldn't arrived 5 August it is now 10 days past and I still have no info. I would like a refund on my product. I will be asking Walmart to remove them from their marketplace.
I was not home for a package delivery that required a signature, my fault. went online to reschedule delivery. Completed the form, submitted the form and received a confirmation number, all done problem solved, not. The packaged was not delivered. Waited on hold with their Customer disservice line for over 50 minutes, to be told that the package had not been rescheduled, I provided the confirmation number, then told that it did not transfer in the system. Package rescheduled, again a new confirmation number and I wait for another day. I wonder what the excuse will be tomorrow.
I generally love USPS and while they do sometimes make mistakes, so do I. My problems is whenever I order an International Parcel or Letter from Western Europe, UK, etc. Tracking from Royal Mail is normally excellent until my items arrives in ISC ( NY, Chicago, etc ) where all international mail is reviewed for further inspection. Fine, but the fact that once it enters the black hole of ISC, you are unable to track, keep progress on for anytime between 15 minutes ( rarely ) to 2-10 days! Once they kick it out of the ISC, tracking returns. I understand Customs is a must, but 2 hours is the goal . I’d be thrilled with 24-48 hours. After 48 hours, there should be a law requiring USPS Tracking is required to update your tracking everyday, whether that update is “ Still Stuck in ISC, sorry” or “ Inbound into Customs” so you at least know whether you have a Customs issue, or a simple backlog issue. No information is unacceptable.
Paid 12.99 for express delivery. Package took over 2 weeks to be delivered NOT the 3-7 days as promised for express delivery. Item was not the same as pictured or described in the ad. Emailed seller 3 times regarding this issue with no response. If you value your hard earned money DO NOT BUY ANYTHING FROM THIS SELLER!!!!