I sent a Letter in Express International with delivery expected between 3 to 5 days. 9 days later after 9 says The letter has failed to be delivered to the addressee pretending the addressee was not home and a notificayhas been left to him. The addressee and entire family were home, they have not received any call neither any notification. Now we are in a situation where 9 days after we have no. Notification and don’t know which post office to go to to pick up the letter. It says on the tracking post office Morrocco. Morocco is a country so where to go! Customer service impossible to reach, never calls back! The addresses needs urgently those documents and nobody seems to care. So disappointing. Had much better experience with competitor. Very low quality service and nobody seems to care
It's been 6 weeks and I still haven't received my order, yet I get emails asking how I like my new winter boots. Maybe I can wear them this summer?? MAYBE?
So much for 20 days free shipping! I would rather pay for decent delivery.
I too had the same experience. I ordered the Rugey Giant Pillow on 12/4/2018 and to date I have received nothing. In contacting Rugey they say that the USPS hasn't delivered it and the USPS says they never received it from Rugey. May emails were written. I tried calling multiple times but I just get a recording. I believe that this company is a scam so stay as far away as you can!!!!!
I ordered a pillow for medical reasons back in November. It is the end of January and I have still not received it. I have received the same run around as all the other people who have left the exact same kind of review as mine. Fake tracking numbers, requests that I just wait more, refusal to refund my money. I have reports to BBB and my bank. Do NOT order anything from this company!
Do not order from this Company. I ordered a pillow 12/05/18 and after 3 weeks of the tracking number not being updates they told me the shipping company lost my pillow and would be sending me a new one. After another week they said its been shipped and on its way. Still nothing I asked for a refund and then said that the 2nd pillow was lost and they sent me a 3rd pillow. I said I dont want the pillow I want a refund and they just keep sending me generic emails saying pillow is on its way. Total Scam!
Worse customer service ever. Not even sure if it is a real company. I ordered the pillow for a Christmas gift mid December and never received it. Emails keep saying "wait"....phone number doesn't even have anyone answering....
the top is bright pretty pink. The matching bottoms have a brownish look like they layed in the window in the sunlight. Very poor two piece product. But My wife will use it because it was intended for relaxing. I am rapidly losing confidence in Asian products. Ordered from 4 companies for Christmas, and only one delivered o good product that fit right, and was as described. The other 3...I will not do business with again. (And I don't want 3 dollar)....that is insulting. I will keep and learn. :)
I ordered an item on December 11 for Christmas and still have not received it. The status shows it was picked up by a USPS Affiliate and nothing else. Rugey is not answering my emails so I will have to challenge this through my credit card company I guess.
I guess some companies just don't understand what customer service means.