Try:
Track
Send proactive notification when shipment is under transit，pickup，delivered or any exceptions
Start free >Best Shopify App for real-time order tracking; boost customer loyalty with branded tracking page and notifications.
Get Shopify App > >
After purchasing from Tomtop, you'll receive an email with your order summary and a tracking number. To check your order details, simply log into your Tomtop account and navigate to the "My Order" section.
Alternatively, you can use TrackingMore to track your Tomtop order easily. This platform supports over 1,300 couriers globally, including USPS, FedEx, UPS, and DHL. Just enter your tracking number on TrackingMore's tracking page, and you'll get the latest updates on your package without needing to log into any account.
Any order that has the "Pending" status can be canceled immediately if you would contact us so we can help you change it to "Canceled". However, if you have already paid for the order and it has not yet shipped, Tomtop.com can give you a full refund and cancel the order for you. All you need to do is reach out to their customer service
The only time customer service cannot help you cancel an order is when it has already been shipped out and will be delivered in a matter of time. What you need to do is wait for it to reach your address and just send it back to them unopened so Tomtop.com can refund your money for it once we receive it back.
Remember that you will have to shoulder the return shipping fee for your returned item because Tomtop does not pay for that. Likewise, the app is not held responsible for any order lost during the shipment unless there is a tracking service provided. The returned refund shall then be processed in 1-3 days after it was received back from you.
Tomtop orders are delivered based on the address of the final destination and the choice of shipping method. In this case, if you choose to ship from China Warehouse, you can select your shipping method from the three available ones.
This shipping method takes 7 to 15 business days to reach the United States, Canada, the Netherlands, Spain, Germany, France, Japan, Korea, the United Kingdom, Australia, New Zealand, and Singapore. On the other hand, it takes 7 to 20 business days for Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, and Switzerland. It takes between 15 and 35 business days for Brazil, Russia, and Mexico. In other countries takes between 7 and 25 business days.
For Brazil and Russia, the shipment usually takes 10 to 25 business days. While for other countries, the average number of business days would be 6 to 8.
This is by far, the fastest shipping method among the three since it only takes 3 to 7 business days to be delivered worldwide. But, when your goods are shipped from the European warehouses to a European country or to America and Canada, Tomtop shipping time is shorter (between 2 to 15 business days) because the shipping is made through couriers such as DHL or UPS.
Sometimes, shipping may take longer than usual because of natural and meteorological events. If you experience laid shipping make sure to contact the Tomtop customer support.
Tomtop, an online store, was created back in June 2004 in Shenzhen, China. Similar to others, Tomtop has a wide selection of products that various online sellers offer, including apparel and jewelry, video and audio, home and garden, and more.
TrackingMore customers across industries are transforming their businesses with the API integration.
Provide a completely seamless branded buyer's journey with TrackingMore. Our platform is designed to make online retail operations fast and more efficient so that your customers can have the perfect post-purchase experience.
"TrackingMore's tracking API has everything we need to relieve our customer team of the pressure caused by tons of WISMO requests, while fulfilling our customers' needs for higher shipment visibility."
– Min Chen, Senior Supply Chain Analyst, Shein
5X
Efficiency improved
60%
WISMO calls reduced
Simplify package tracking and bring transparency to your online marketplace. Optimize your platform by integrating TrackingMore’s powerful tracking API as a connecting bridge between sellers and buyers. Build trust and exceed expectations.
Kaufland, a prominent German hypermarket chain with over 1,400 stores, has seen innovation in its order tracking operations and an enhancement in team efficiency through the integration of the TrackingMore API.
81%
Decrease in order tracking time
30%
Rise in repeat customers
Partner up with TrackingMore and get a comprehensive, end-to-end shipment visibility for you. Establish a strong supplier network and boost customer satisfaction by providing transparent and real-time order tracking services to your customers.
"Based on the logistics tracking issues faced by merchants and their customers, we started using TrackingMore’s tracking API."
– Billy Zhu, Product Manager, Dropshipman.
<5%
Refund rate
30M+
Orders fulfilled
Manage order and optimize fulfillment processes with TrackingMore’s intuitive tracking API. Our platform is created to streamline all your order tracking needs, from quickly identifying shipment exceptions to shortening fulfillment turnaround times by spotting shipping bottlenecks.
Passport Shipping is an international carrier for 3PLs, handling millions of packages worldwide. After integrating TrackingMore API, Passport streamlined its holiday season traffic ultimately increasing its CSAT scores by 6%.
5%
Increase in OTD rates
27%
Reduction in problem resolution time
Integrate TrackingMore tracking API into your company’s MarTech stack and find more smarter marketing opportunities. Connect delivery data to your marketing automation systems and trigger personalized campaigns based on shipment status.
Bamko is a full-service promotional merchandising agency. TrackingMore helped Bamko achieve a 15% boost in customer retention, ultimately increasing the potency of its customers' brands.
95%
On-time delivery rate
75%
Reduction in data reconciliation time
TrackingMore’s powerful API is engineered for fast and stable integration into your tech ecosystem. Streamline your operational workflows and use data-driven tracking insights to provide exceptional services to your customers.
Denali is a global IT solutions leader that integrated TrackingMore’s API to provide a streamlined experience to its customers in the logistics industry. As a result, Denali saw its customer retention rise to 79%.
79%
Customer retention rate
9%
Reduction in operational costs
Ensure reliable and fast shipment verification and records with TrackingMore’s reliable tracking API. Gain secure, transparent order visibility in high-risk transactions and analyze tracking data to continually improve fraud prevention model.
Tabby is a Buy Now Pay Later (BNPL) financial service provider that integrated TrackingMore to combat transparency issues, resulting in a drastic decrease in customer-merchant conflicts and scam rates.
65%
Reduced scamming instances
73%
Lower merchant-buyer conflicts
Looking to automate shipment updates or improve your delivery efficiency? With TrackingMore's powerful API, you'll have all the tools at your fingertips to transform your customer's post-purchase journey.
