• "Not found" means there is no information for the tracking number. ◆ Reason & Action
• You package hasn't been accepted by the courier, which usually happens shortly after the package has
• The carrier hasn't scanned and entered your package tracking info into its system yet.
• There is an error in our tracking system. ◆ What to do?
• Reach out to your seller or shipper for further details.
• Wait for 1-2 days after package taken by courier.
• Track the trakcing number on the courier official website.
Global Registered Airmail/ePacket tracking shows that most orders come within 3o days.
cause no updates of your package. ◆ Possible reason • It’s just not as fast as you expect.
Different from domestic shipping, most international shipping is slower due to the customs
airline arrangement. If the sender chooses some quite slow couriers like China Post, it may take
arrival and a little shipment information may be updated. • Your package is probably between the points.
On the transit, your Shipment is only being scanned on given points during the transport.
will not be updated until the package arrives next points. ◆ What to do?
• It may don't have any updates on the internet, but actually your package is still on the move, just be
patient and track your package a few days later.
• Request your courier or shipping company to check the status of your package.
The status "Expired" means your package has no update info for one month or has not been delivered for
month. ◆ What to do?
• Request your courier or shipping company to check the status of your package. Could I get estimated delivery time？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping
service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take
few days to reach the sender. However, if your package is shipping through postal mail, you may need to
longer. Besides, there are some other factors such as customs processing efficiency and weather.
Please enter captcha
Our firewall detects abnormal activity from your IP. Please enter the captcha to
Wrong captcha, please re-enter.
You will receive email notificaiton when delivery status updated.
Invalid email address
/ Transit(0) Out for Delivery(0)
/ Delivered(0) Expired (0)/Failed Attempt(0)/Exception (0)
Established in the year 2000 by Andy Chou(CEO) and his team. CJ Dropshipping was located in Futian Market in the center of Yiwu City, Zhejiang Province; which is famous for Jewelry and Commodity manufacturing in the world.
CJ Dropshipping main group of customers are Shopify and Wordpress users, eBay, Amazon, and Etsy sellers who are focused on marketing. Our products have been distributed to over 60 countries and regions by the thousands, and we still continue to offer that same level of service today.
Hello, thank you for your response, however I must admit I am worried after reading all these reviews that I might never see my package. Why are things so complicated? Hope you can show me that I am wrong about this.
Could someone please explain to me why my order is being returned to sender. It’s saying it’s being returned for incorrect address. Tracking Number - CJPLO8170104113YQ
Please can the courier phone me before making delivery. I am currently at work but can organise for someone to open up if i know that they are delivering. Please advise who the local courier is in South Africa. CJPLO0360105093YQ
CJPLO5170102119YQ This my tracking number after checking everyday and being marked out for delivery, it is mow marked package returned to sender. I never returned this package to sender. Can you verify what is happening.
Hi. Ive been waiting 2 months for my package! TWO!
My tracking number - nobody can pickup from the post s in South Africa using this tracking number. This is my tracking number. I need my parcel ASAP. SERVICE IS PATHETIC
I need a new tracking number or an update. I want delivery ASAP