• "Not found" means there is no information for the tracking number. ◆ Reason & Action
• You package hasn't been accepted by the courier, which usually happens shortly after the package has
• The carrier hasn't scanned and entered your package tracking info into its system yet.
• There is an error in our tracking system. ◆ What to do?
• Reach out to your seller or shipper for further details.
• Wait for 1-2 days after package taken by courier.
• Track the trakcing number on the courier official website.
Global Registered Airmail/ePacket tracking shows that most orders come within 3o days.
cause no updates of your package. ◆ Possible reason • It’s just not as fast as you expect.
Different from domestic shipping, most international shipping is slower due to the customs
airline arrangement. If the sender chooses some quite slow couriers like China Post, it may take
arrival and a little shipment information may be updated. • Your package is probably between the points.
On the transit, your Shipment is only being scanned on given points during the transport.
will not be updated until the package arrives next points. ◆ What to do?
• It may don't have any updates on the internet, but actually your package is still on the move, just be
patient and track your package a few days later.
• Request your courier or shipping company to check the status of your package.
The status "Expired" means your package has no update info for one month or has not been delivered for
month. ◆ What to do?
• Request your courier or shipping company to check the status of your package. Could I get estimated delivery time？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping
service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take
few days to reach the sender. However, if your package is shipping through postal mail, you may need to
longer. Besides, there are some other factors such as customs processing efficiency and weather.
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Come One express tracking, enter your tracking number to find where is your package right now.
ComOne Express shenzhen was founded in September 2011. Since the establishment of the company, we have been committed to building a first-class import and export pipeline in southeast Asis, focusing on optimizing our service level, price level and after-sales service level. We provide value-added services such as warehousing, sorting, pick-up, transportation, customs clearance and delivery.
FORCED TO RATE A 5 STAR
For any readers on this webpage, as commented by TheyFakeTheirRatings, this logistic company forces anyone who wants to put a comment on this and also any other platforms with a rating system regarding ComOne Express no matter the country of operations to give a rate of 5 stars which they do not deserve(The only way you can give a bad review on them is still forcefully give a 5 star since they won't remove it to keep the rating high at all times as they won't read your comments in the first place). If you think this user and I are lying, try post a random comment with a rating at 4 stars or lower on this site and watch as it will not get through(until they read this and enabled it again). ComOne Express had done this enforced rate to comment or disable/delete negative comments on multiple websites with a review system they are involved in especially in websites owned by China. For anyone who managed to read through this, please be aware of the other sites which has been commented on ComOneExpress that contains a 5 star rating with a positive outlook are completely falsified and exagerated claims as you should be noted when even the google reviews with the 5 stars rating are either blank/commented they are capable(normally these blank or good reviews are artificially inflated by their staff, so do not take to any comments above 2 stars that mentions this company to be average or good to be genuine when it points out this company's performance) or users asking this company on the condition of their package(the most common comment on any other platforms). For anyone who puts themself to have this logistics company as their designated logistic company, do not put your trust in this company who even till this day since their founding on 2016 continue to fake and boosted their reviews as a business practice since even the chinese government will meet out corporate punishment for doing this.
Click to review
Parcel 1.Number: 10215445730 2.Courier name: ComOne Express 3.Country: Unkown -> Unkown Details： 2021-09-10 14:31:11 Transferred to 3PL Selangor,West Malaysia 2021-09-10 09:37:14 Shipment Inbound Sorting Selangor,West Malaysia 2021-09-08 11:07:56 Di
HAJI AHMAD ABDULLAH
HAJI AHMAD ABDULLAH
Where is my Parcel? Pls do UPDATE the Parcel Movement at all time. Customers / Owners NEED to know about it.
READ THIS AND AVOID THIS COMPANY
I wont go into full details on what and how this so called logistic expert handles their customer base, I mean even as I typed this message you are reading, you aren't allow to rate this lower than 4 star otherwise there won't be any visible comment thus shows how low and far they will fake their service and on any other platforms that lets you review them that will delete this but here are the brief description:
1.Customer service is horrible ever since its founding
2.Its lack of having a delivery schedule(IMPORTANT)
3.Their lorry driver's only task is delivering your goods not to assist you(unload and carry them using a trolley especially if you are a small business owner who is understaffed)
4.Their delivery of your cargo comes in sessions not bulks(in other words your 10 boxes of cargo will get split into 5 boxes,4 boxes and 1 boxes in three weeks that may occur months apart).
5. Any damage suffered during oversea transportation will not be informed to youespecially if they mentioned that the cargo condition was perfect before picking them up
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