Asendia Tracking

Asendia is a reliable global logistics company delivering parcels to over 200 destinations. Use TrackingMore for Asendia tracking to know your parcel's delivery status.

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    Asendia is a reliable global logistics company delivering parcels to over 200 destinations. Use TrackingMore for Asendia tracking to know your parcel's delivery status.

    Contents

    • About Asendia
    • Asendia Tracking Service
    • How To Track My Asendia Package
    • Asendia Tracking Number
    • What Does My Asendia Shipment Tracking Status Mean?
    • Asendia Tracking API
    • Asendia Tracking FAQs
    • How To Contact Asendia Customer Service

    Asendia Tracking

    Asendia offers a convenient tracking platform for all Asendia packages from a single place, regardless of the delivery option. Asendia package tracking allows online retailers to have higher visibility of the parcel journey, making them responsive to any challenges a customer may be experiencing. Merchants can also create customizable reports to help them optimize the post-purchase experience for customers.

    With Asendia tracking, customers expecting deliveries can track up to five packages simultaneously and get timely shipment status information on them. Customers can contact the Asendia team or its final-mile partners for a quick resolution in case of an issue. Shipment updates are available in the local language of the recipients, enabling them to track their Asendia shipment better.

    About Asendia

    Asendia was founded in 2012 when France’s La Poste and Switzerland’s Swiss Post combined forces. More than a decade later, Asendia is renowned for its e-commerce and mail solutions that allow businesses to reach their customers in over 200 global destinations where Asendia has a physical location or last-mile partner.

    Asendia is headquartered in Paris, France, and Bern, Switzerland. It is also present in 17 countries across four continents. The company’s combined workforce of over 1,500 employees worldwide and the smart technology that it deploys allows Asendia to offer reliable shipping, tracking, and custom clearance services.

    Asendia Tracking Service

    Asendia offers a myriad of package shipping and tracking services designed to help online retailers deliver to customers worldwide through its e-PAQ International Parcels and Packet Services. The company also offers reverse logistics services via e-PAQ returns. Below is a breakdown of what to expect from each service option.

    • e-PAQ International Parcels and Packet Services

    This carbon-neutral Asendia shipping service targets online merchants looking to offer an exceptional post-purchase experience to customers. Below is a breakdown of each Asendia e-PAQ International Parcel and Packet Services.

    e-PAQ Service

    Description

    Tracking

    Estimated Delivery

    e-PAQ Standard

    • Packages up to 2kg 
    • Delivers globally
    • Asendia partners with local postal operators
    • Delivers to recipient’s mailbox or local postal office

    Basic tracking

    Varies

    e-PAQ Plus

    • Packages up to 2kgs 
    • Delivers globally 
    • Last-mile delivery by local postal operator

    Standard tracking

    Varies

    e-PAQ Select

    • Fast delivery for packages up to 30kgs 
    • Delivers to most major and emerging e-commerce destinations 
    • Packages can be delivered with the duty paid or unpaid. 
    • Economy delivery option available for some destinations

    Full tracking

    Regional: 2-5 days

    Intercontinental: 4-9 days

    e-PAQ Elite

    • Fastest global delivery service for packages up to 30kgs
    • Duties are paid upfront or at the customs office

    Optimized tracking

    Local: 1 Day +1

    Regional: 2-3 days

    Intercontinental: 3-5 days

    • e-PAQ Returns

    e-PAQ Returns is Asendia’s dedicated reverse logistics service that is targeted at helping online retailers win more customers and keep existing ones coming back. The Standard Solution under this service offers the merchant access to an online returns portal, choice of retailer or shopper paid returns, comprehensive first-mile carrier network, return centers, and final-mile options.

    Online retailers can opt for add-on solutions, including API, inspection and grading, customs, and disposal options. It is worth noting that e-PAQ returns are available for local and cross-border shipments. The service also offers end-to-end tracking for merchants and customers.

    How To Track My Asendia Package

    Tracking an Asendia package is a fast and straightforward process that can be done in several ways, as discussed in each section below.

    • Via Asendia’s Official Website

    the Asendia official website

    The Asendia official website offers a two-click method for tracking your packages using the following steps.

    1. Visit Asendia’s official website, and in the top right corner, click on the “Tracking” drop-down button.
    2. Enter your Asendia tracking number in the field that shows up after step one.
    3. Click the search icon and wait for your package’s tracking information to be retrieved.

    Asendia tracking status

    • Via Asendia’s Official Tracking Page

    Asendia tracking page

    The official tracking page of Asendia is another effective way of tracking the status of your packages as follows.

    1. Open the official Asendia tracking page.
    2. Enter up to five tracking numbers on a separate line.
    3. Click the “TRACK” button and await your shipment’s tracking information.
    • Via TrackingMore

    TrackingMore is a powerful third-party platform that offers the easiest and most convenient way to track your Assendia packages.

    TrackingMore Asendia tracking page

    Follow the steps below to retrieve all Asendia tracking information and other global shipments.

    1. Visit the TrackingMore website and click on the “Carriers” button.
    2. Search for Asendia from the carrier list provided and select the logistics provider.
    3. Type in up to 50 Asendia package tracking numbers separated by a line.
    4. Click the “Track” button and wait for tracking information to appear on the next page.

    TrackingMore Asendia tracking status

    Try out TrackingMore’s Asendia USA tracking, Asendia UK tracking, and Asendia Germany tracking services to get real-time information on your packages. The platform supports more than 1,100 global carriers, allowing you to track your Asendia package even when handed over to another last-mile carrier.

    Why Should I Choose To Track With TrackingMore Over Asendia?

    If you have an Asendia package you are tracking, you may ask yourself why TrackingMore is better than other options provided by Asendia. The answer is TrackingMore’s features

    TrackingMore is a multi-carrier shipment tracking solution that supports over 1,100 global carriers, enabling you to track your Asendia package throughout its journey and receive up-to-date tracking information, even when there is a carrier exchange.

    Another standout feature of TrackingMore is a carrier auto-detection feature. This feature is beneficial when you need to confirm if you have the right tracking number and the correct logistics provider is handling your package.

    With TrackingMore, you also gain end-to-end visibility on your package’s status. TrackingMore also records reliable uptime of 99.9% on various tests, even during holiday seasons, ensuring no downtimes, as is common with large logistics companies like Asendia, with millions of customers tracking their orders.

    Asendia Tracking Number

    Your Asendia tracking number is a unique code that helps you track your Asendia package via the carrier’s website or using a third-party platform like TrackingMore. Having the correct tracking number is critical to keep up with delivery updates and plan when to expect the package.

    • Asendia Tracking Number Format and Examples

    An Asendia packaging tracking number will vary depending on the location one is shipping from and the package's destination. Asendia has no specific guide for how many characters a package’s tracking number will have. However, Asendia tracking numbers will range from 13-18 characters depending on where a package is coming from and where it is headed.

    Each Asendia tracking number is a mixture of letters and numbers. Some examples of tracking numbers include the following.

    - LZ527233135FR

    - YT2320321266028592

    - ASDE10001719013511

    What Does My Asendia Shipment Tracking Status Mean?

    When you enter your Asendia tracking number on the official tracking page, it will pull up tracking information on the package. Understanding what each tracking status means is essential to tracking your package along its journey and interpreting the information correctly.

    The table below highlights some Asendia shipment tracking status and their meanings.

    Asendia Tracking Status

    Meaning

    Order Created

    The retailer has processed the order and shared the information with Asendia to create a shipping label.

    Handed to Asendia

    The package has been handed over to Asendia personnel.

    Transport to delivery center

    The package is on its way to the delivery center operated by Asendia or a last-mile partner.

    Out for delivery

    The package has left the delivery center and is on its way to the recipient.  

    Departed from Asendia

    Your package just left an Asendia sorting facility and is being transported to the next location.

    In transit

    The package is on the way either by road or air.

    Customs data received by partner

    The last-mile partner in the destination country has been sent the customs data.

    Arrived at destination

    The package has been delivered to an Asendia facility or last-mile partner facility in the destination location.

    Customs retention

    The package has been received at the customs department and held for various reasons.

    Out customs authorities. Taxes already paid.

    Pending taxes on the package have been cleared, and customs authorities have released the parcel.

    Customs clearance completed

    The package has gone through all the customs procedures and cleared successfully.

    Delivered

    The recipient has received the package, or it has been dropped at their mailbox or local post office awaiting pickup.

    Item not found

    The package cannot be traced due to an error in the tracking number.

    Asendia Tracking API

    Asendia has an API solution that online retailers can integrate into their websites to help customers track their Asendia packages conveniently. Implementing this API ensures customers can easily monitor the status of their packages and make conclusions from the information retrieved, which helps relieve pressure on the customer support team.

    However, TrackingMore API is a better solution to implement on your website than the Asendia API because it offers more insights and up-to-date tracking information.

    Why Should I Use TrackingMore API Instead?

    TrackingMore’s tracking API is an easy-to-deploy solution with complete API documentation. Your business does not require a big development team to help you set up the API solution. Its plug-and-play design is the ideal package tracking API solution for seasoned and beginner online retailers. TrackingMore’s API solution also provides reliable stability with 99.9% uptime, meaning minimal troubleshooting instances.

    With more than 1,100 global couriers supported, TrackingMore allows you to follow the delivery journey of all Asendia packages and remain on their trail even when handed over to the final-mile courier. The tracking API is also easily scalable and features a bulk order pricing system that allows you to track more packages at an affordable price as your business grows.

    Sign up for a free trial of TrackingMore’s API solution and see what it does for your business.

    Asendia Tracking FAQs

    • How long is Asendia shipping?

    Asendia delivers within different timelines depending on the delivery service chosen. Each package’s delivery time will vary depending on the destination and type of service chosen and any other delivery exception encountered.

    • Which countries does Asendia ship to?

    Asendia is present in 17 countries but can deliver packages to over 220 global destinations.

    • Who does final mile delivery for Asendia?

    Asendia partners with different last-mile partners, including national carriers, to ensure packages reach the recipients. These final-mile delivery partners deliver to private mailboxes and local postal offices, allowing recipients to access their packages conveniently.

    • Is Asendia USA tracking free?

    It is free to track your Asendia USA packages on the couriers' tracking page or using TrackingMore.

    How To Contact Asendia Customer Service

    If you would like to contact the Asendia customer service team to get help tracking your Asendia package or requesting a quote, there is an elaborate way to do so by simply filling out a form. The form requires you to describe your inquiry in detail. The Asendia team reviews the message and reverts with a response. The table below shows the contact methods for customers and businesses.

    Inquiring Party

    Contact Method

    Availability

    Shoppers

    Customer support form

    24/7

    Businesses 

    Sales quotation request

    24/7



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