Ninja Van Malaysia Tracking

I need cancel my order CHI15008613P01

This is my second time using ninja van carrier to ship my goods. Turns out it is fine and worth to have more tries.

This company is an innovative courier based on Malaysia. It gets lots of funds in its intial establishment. Very strong background and reliable shipping service.

when I call the first time ,the customer service told me they are delivering the item that same morning to my apartment.Waited whole day no tel. call and no delivery too. Call again the next day customer service said item at the sorting center but she need time to check,she said will call me that day before 2pm.But do not receive any phone call at all. The third time I call this customer service is more interesting I told him I called a few times but he said the record show one time only.He seems to be firmly belief his record show one time means it must be one time i call,What about his colleague did not record down.He should be more focus on how to help the customer. In my case is I have not receive my purchase and after 3 calls i still do not know where is it.I need correct info where is the item n when can i receive it. in ninja van Malaysia after report to C S they ask you to wait one day for the recovery team to call you.I told the C S is already one day,then he said 1 to 2 days.I dont know another day the recovery team will call or not. Most of the time I buy from the other on line Company .I can see the delivery keep improving in this company. Decided to try order from lelong just to get alternative instead of depending on one comp. only,but It turns out to be not so good exerience ...anyway its a one time data review n not a conclusion. By the way my bad dream is not over yet,I hope I will be able to get my item ASAP.